The mobile phone store stands out due to its 25 years of experience in selling used devices, making them industry experts in refurbished phones. They offer a wide range of both new and used mobile phones, including flagship models and more affordable options. The store also provides helpful video guides to ensure customers know exactly what they are purchasing.
Customers can expect a variety of mobile phone deals, including SIM-free options that allow them to purchase a phone outright without being tied to a monthly contract. The store offers refurbished iPhones, Samsung Galaxy, Google Pixel, Sony Xperia, OnePlus, Motorola, Oppo, Honor, Xiaomi, Huawei, CAT, and Doro phones. They also provide SIM-only deals and pay-as-you-go SIMs with minimal upfront costs.
Every phone sold by the store undergoes a rigorous 90-point testing process and is fully PhoneCheck™ certified. Additionally, all new and refurbished phones come with a minimum of 3 months' warranty. The store's refurbished phone warranties match those offered by the original manufacturer, and they provide a no-questions-asked 14-day money-back guarantee.
The store offers free delivery on all orders of £30 or more, as well as free shipping on all trade-ins and recycling. Customers who spend more than £150 receive free next-working-day delivery. The store ensures that all items listed are in stock in their UK facility, eliminating the need for waiting for new stock or third-party shipping.
The store's customer support team is available via phone, email, or messenger to assist customers with any questions or concerns. They do not use chatbots or call-centres, ensuring that customers can speak directly to dedicated refurbished phone experts. Additionally, the store has an in-person storefront at their Wolverhampton headquarters for customers who prefer face-to-face interactions.
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