The atmosphere at the hotel was described as very lovely, relaxing, and comfortable. Customers enjoyed having a drink and felt at ease.
The gentleman serving at the hotel during a private party was exceptional. He not only served at the bar but also cleared tables and took away rubbish from the buffet. Customers felt he was a great asset to the hotel.
A first-time visitor to Swindon, travelling from Cardiff to watch a football match, described the experience as positive. They enjoyed chatting with the barman and found the staff to be friendly. The visitor also mentioned that they loved the place and planned to return in the future.
Customers mentioned that the pub food served at the hotel was decent. They enjoyed their meals and found the staff to be friendly.