The cinema complex offers a large 18 screen cinema over 3 floors with lift and escalators available. There is a bar serving food and drink on the first floor, and other snacks, sweets, and drinks are available on the ground floor. The cinema is kept clean and tidy with a good range of films shown throughout the day.
The staff at the cinema went above and beyond to assist a customer who lost their earring. The staff member allowed the customer to search the theatre hall and even opened the locked movie hall for them to look. This level of customer service was greatly appreciated by the customer.
The cinema offers an IMAX screen which is unparalleled, as well as VIP theatres. There are also good comfy seats and a Starbucks in the theatre for customers to enjoy before the film. Additionally, the 4dx experience was described as amazing by a customer.
A customer booked tickets for a film for a group of 6 through the App, which worked better than the website. The tickets worked great and the seats were very comfortable with plenty of legroom. The customer also noted that the App seemed to be designed to make booking easier for customers.
Customers have had positive experiences at the cinema, with great screens and sound quality. The only downside mentioned was the long queues at the concessions due to not enough staff on duty. Overall, the cinema provides a great movie-watching experience for customers.
2024 / unitedkingdomlovers.uk
