The overall experience at the hotel was fantastic. From check-in to check-out, the service from the front of house staff was superb. The rooms were spacious and well-equipped, making for a comfortable stay. The pool, sauna, and steam rooms were fantastic amenities to enjoy during the stay.
The service provided by the hotel staff was exceptional. The front line staff, receptionist, and housekeeping were all very nice and accommodating. There was a particular receptionist who went out of their way to fulfill a guest's request for ice, which was greatly appreciated. The Food & Beverage Manager also went above and beyond to accommodate a last-minute change in breakfast arrangements.
The receptionist mentioned in the review, Sinead, stood out for being beautiful, wonderfully happy, and kind. They topped off the guest's stay and were described as an asset to the hotel. Sinead was efficient, understanding, and helpful in resolving a situation with the jacuzzi tub in the suite, ensuring a positive experience for the guest.
The amenities at the hotel, especially for families, were excellent. The pool was described as great and perfect for families to enjoy. The spacious rooms and thoughtful amenities provided a comfortable and enjoyable stay for guests traveling with their families.
Yes, I would definitely recommend this hotel for a great, relaxing stay. The friendly and knowledgeable staff, excellent service, spacious rooms, and convenient location near the East of England Arena make it an ideal choice for a relaxing getaway. The positive experiences shared by guests highlight the hotel's commitment to providing a top-notch stay for all visitors.
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