Customers can expect free auction valuations, a central location that is convenient for visitors, buyers, and sellers, and the opportunity to view, bid, buy, and receive lots. Additionally, customers can sign up to receive regular auction alerts on items of interest.
One customer had a very good experience with their purchases, money transfer, packaging, and communication. They found the online experience to be good and praised the postal service. Despite a setback with a lost package, the Auction House was quick to respond and resolve the issue, demonstrating caring service.
When a customer contacted the Auction House about some pottery they found while doing garden work, they were informed that it wasn't valuable. The Auction House responded politely and did not ignore the inquiry, showing consideration for the customer.
A customer watched the auction online, bid, won a lot, and immediately contacted the Auction House. They received an invoice, paid, and picked up their lot promptly. The staff was described as helpful, efficient, and professional, providing excellent service throughout the process.
The Auction House provided detailed condition reports and photographs of items of interest to customers. Despite not allowing the public in the room during the auction, the items were accurately described and in great condition, meeting customer expectations. This attention to detail and transparency contributed to a positive customer experience.
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