The business provides community equipment, wheelchairs, assistive technology, and home improvement agency services in the UK.
Customers are extremely satisfied with the delivery personnel, describing them as friendly, kind, and helpful. They appreciate the prompt delivery and extra assistance provided during set up.
Customers have expressed that the customer service is excellent. They have had positive interactions with the staff, who are described as friendly, empathetic, and considerate.
A customer whose family member needed assistance at home had a very positive experience. The service provider went above and beyond to help, showing kindness, courtesy, and excellent communication skills.
The business showed exceptional empathy and care in a situation involving end-of-life care. Despite missing deadlines and time slots, the team organized an out-of-hours delivery to ensure the customer's father could come home and spend his last hours there. The customer expressed deep gratitude for the support received during a difficult time.
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