Cora can support you with a wide range of queries 24/7 and help show you how to do your banking. If Cora can't help, she will pass you on to one of our colleagues who can assist you with your query. You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.
You can withdraw money for free from our cash machines across the UK. You can also get cash from other ATMs, but make sure to check if they charge for withdrawals as some third party ATM's charge fees. Money can be withdrawn over the counter in any of our branches Monday to Friday. Check our guidelines to see how much notice you need to give and what documents to bring.
You can quickly get your statements on the Mobile App (for credit cards only right now) or Online Banking (for all types of accounts). Find the exact steps to get your statements on our Support Centre.
Making payments in the latest version of the Mobile App is easy. Check the Payments hub for more information about making payments in the Mobile App.
A mobile branch allows you to do all your usual everyday banking, like making deposits, withdrawing cash, and paying bills. They visit specific locations for up to 5 days a week throughout the year (except Christmas Day and Bank Holidays). If you have a disability, are elderly, or find it difficult to use our services, our team can make reasonable adjustments to suit your needs and demonstrate how we can help.
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