Through the app or Online Banking, you can access a wide range of services including checking your account balance, transferring money, paying bills, setting up direct debits, and managing your finances. You can also contact customer support, view statements, and even apply for certain products.
If you have a question or issue, you can contact customer support through various channels such as the app, Online Banking, social media platforms, or by using the SignVideo service if you are deaf or hard of hearing and use British Sign Language. You can also subscribe to the YouTube channel or connect with the bank on LinkedIn for updates and discussions.
If you notice any suspicious activity on your account or card, it is important to contact customer support immediately. They will assist you in securing your account and investigating the issue to prevent any further unauthorized transactions.
If you need help with specific products or services such as loans, mortgages, or business accounts, you can choose the topic you need assistance with and customer support will provide you with the best contact options. The staff are focused on providing great service and helping you meet your financial needs without any sales incentives or commissions.
To use the app or Online Banking, you must be 16 or over. However, to use the app specifically, you need to be 11 or over. Terms and conditions apply for both age requirements.
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