The business offers bespoke celebration and wedding cakes to order, handmade luxury chocolates, fresh cream, fancy cakes, ice creams, a range of gifts in the retail shop, fresh bread from the onsite bakery, and delectable outside catering. The Masons dining room serves breakfast, lunch, afternoon tea, and sweet treats.
Customers who cannot visit the physical location can still enjoy the products through the online shop, making it convenient to have a piece of the business in the comfort of their own home.
In 2018, the business has been introducing new products, new menu items, and new courses, keeping things fresh and exciting for customers.
Customers have been praising the fantastic service, friendly staff, and delicious food offered by the business. They have also appreciated the attention to detail, such as personalized touches for special occasions like anniversaries.
The business is wheelchair accessible with a lift and is very disabled-friendly. In cases where the lift may not be working, staff are accommodating and find alternative ways to assist customers with accessibility needs.