The business has a nice bar area and is conveniently located within walking distance from Waterloo station. This makes it easily accessible for customers and provides a pleasant atmosphere for socializing.
The staff is friendly and accommodating, offering a fan to help alleviate the discomfort caused by the broken air conditioning. Their willingness to assist shows a level of customer service that is commendable.
The business also provides basic facilities such as a hairdryer, which adds convenience for guests during their stay.
Unfortunately, the business has been experiencing issues with their air conditioning for the past two weeks. This lack of functioning air con in all rooms is a major inconvenience for guests, especially during hot weather. It can make the room temperature unbearable and disrupt sleep.
Furthermore, there seems to be a lack of communication regarding the air conditioning issue. Guests who booked in advance were not informed about the problem, resulting in disappointment and frustration upon arrival.
The overall experience of staying at this business has been described as very poor by some guests, indicating a need for improvement in various aspects of their service.
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