The business has received positive reviews for its amazing service and atmosphere. Customers have praised the staff, particularly Nazifa, for providing wonderful service and being patient and kind. This indicates that the business values customer satisfaction and strives to create a pleasant and welcoming environment.
However, there have been negative reviews regarding the service at the business. One customer mentioned that they visited on a quiet Sunday evening and despite getting a table straight away, they had to wait for a long time to be served. The people sitting next to them also faced difficulties in paying their bill. The customer eventually left without being served and was accused of not paying their bill, even though they had not ordered anything. This incident reflects a lack of efficiency and communication within the staff.
It is disappointing to see such incidents happening in a business located in London, where one would expect a higher level of service. The negative review highlights the importance of prompt and attentive service, as well as the need for clear communication between staff and customers.
Overall, while the business has received positive feedback for its service and atmosphere, there are areas that need improvement. Ensuring efficient and timely service, as well as effective communication, will help enhance the overall customer experience and reputation of the business.
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