Reviews Spicy Basil - london London Borough of Brent

Many customers have praised the business for consistently providing beautiful, fresh meals. This indicates that the business takes pride in offering high-quality food to its customers.

While there have been some complaints about the customer service, it is important to note that the majority of customers have not experienced any issues. The business has shown a willingness to accommodate customers and make changes to their meals when necessary.

This business has been operating for years, which speaks to its longevity and ability to attract and retain customers. It is clear that the business has built a reputation for providing tasty food and has a loyal customer base.

Despite the positive aspects mentioned above, there are some negative aspects that need to be addressed by the management.

While the majority of customers have had positive experiences with the food, there have been instances where the quality has been inconsistent. This includes issues such as stale rice and strange-smelling chicken. It is important for the business to ensure that every meal meets the expected standards of freshness and taste.

Some customers have expressed dissatisfaction with the increasing prices of the food. This has caused the business to lose its appeal as a low-cost option. It is important for the management to consider the impact of price increases on customer satisfaction and loyalty.

There have been complaints about rude and unaccommodating behavior from a staff member. It is crucial for the management to address these issues and ensure that all staff members are trained to provide excellent customer service.

In conclusion, while this business has several positive aspects such as the quality of food, customer service, and its reputation, there are also areas that need improvement. The inconsistent food quality, price increases, and customer service issues should be addressed by the management to ensure a consistently positive experience for all customers.