The cinema is known for having the best screen in the UK, making it a top choice for watching big blockbuster movies. The customer service, particularly from a staff member named Will, is exceptional and adds to the overall experience.
The screen, sound, and seats are all top-notch, providing a fantastic viewing experience. Additionally, the personal touch of being informed about celebrities who have sat in the same seats adds to the excitement of visiting this cinema.
The staff at the cinema go above and beyond to provide excellent customer service. In one instance, a customer mixed up the day of the film and was promptly refunded, showcasing the generosity and understanding of the staff.
For a truly immersive experience, it is recommended to watch big movies on the IMAX screen, despite the slightly higher cost. Additionally, choosing seats closer to the screen is advised for a better viewing experience.
The cinema offers a comfortable and enjoyable experience, with plush seating and a good range of snacks and drinks available. The personal tables provided eliminate the need for juggling items during the film, allowing customers to relax and enjoy the movie.
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