Despite mixed reviews, there are several positive aspects to consider about this business.
One reviewer mentioned that the restaurant offers an authentic experience with fast service. This is a great advantage for customers who are looking for a quick and genuine Turkish dining experience.
Another positive aspect highlighted by a reviewer is the affordability of the food. The restaurant offers large portions at a reasonable price, making it an attractive option for those on a budget.
One customer expressed their satisfaction with the overall experience at the restaurant. They were amazed by the quality of the food and regretted not returning sooner. This positive feedback indicates that the business has the potential to provide a memorable dining experience.
While there are positive aspects, it is important to address the negative feedback as well.
One reviewer mentioned that they did not enjoy the taste of the food. They found it to be lacking in flavor and compared it to a corner kebab shop. This inconsistency in food quality may be a concern for customers who are seeking a more refined dining experience.
Another negative aspect highlighted by a customer is the poor customer service. They encountered rude and arrogant staff who refused to replace a dish that had a hair in it. This lack of professionalism and disregard for customer satisfaction can greatly impact the overall dining experience.
One reviewer mentioned that their order for meze never arrived. This indicates a lack of attention to detail and a failure in fulfilling customer requests. Such mistakes can leave customers feeling unsatisfied and disappointed.
In conclusion, while there are positive aspects such as authenticity, fast service, and affordable prices, the inconsistent food quality, poor customer service, and missing orders are areas that need improvement. It is important for the business to address these negative aspects in order to provide a consistently positive dining experience for their customers.