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Reviews Crust Bros Pizza Waterloo - london London Borough of Lambeth

Address: 113 Waterloo Rd, London, SE1 8UL, United Kingdom

Telephone: +44 20 3034 3424

Business type: Pizza restaurant

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Lu, the server, was amazing! She was attentive and friendly, providing excellent service throughout the meal. The vegetarian options, particularly the veggie pizza, were outstanding. The restaurant had a cozy and quirky atmosphere, and it was enjoyable to watch the world go by outside. The selection of pizzas was good, and the crust was great.

Unfortunately, the restaurant did not live up to the high expectations set by the reviews. The main issue was the consistently soggy bottom of the pizzas, which affected both our table and our neighbors. While the filling was good, the uncooked dough bottom was not pleasant. Additionally, the service started off well but declined as the meal progressed. Our waitress took a break during service and sat next to us smoking a cigarette, which was unexpected. Furthermore, when we received the bill, there was no inquiry about our meal experience, just a quick transaction and departure.

Based on this experience, the restaurant may have had an off night, but it is unlikely that we will return. While the pizza was okay, it did not meet the high standards expected for a restaurant specializing in pizza. The service, particularly the small details, was lacking and left a negative impression. It is worth giving the restaurant a try, but it is advisable not to have high expectations.


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