Despite the negative reviews, there are some positive aspects to this business that should be acknowledged.
The venue is situated in a stunning location, offering a beautiful view and a pleasant atmosphere. It provides a great setting for various events and gatherings.
The terrace is a highlight of the venue, providing a spacious and comfortable outdoor seating area. It is perfect for enjoying the weather and socializing with friends and family.
Although some reviews mentioned poor service, it is important to note that the staff can be responsive and accommodating. They are willing to pull strings to ensure customers are seated inside in case of bad weather.
One of the major issues highlighted in the reviews is the lack of communication from the business. Customers were not informed in advance about the cancellation of their bookings due to weather conditions. This lack of communication caused inconvenience and frustration.
Several reviews mentioned poor service and hospitality. Customers had to go to the bar to order their own drinks, and a service charge was added despite no service being provided. Additionally, some customers were asked to leave their outside seating area early, resulting in discomfort during their dining experience.
Another negative aspect mentioned in the reviews is the disappointing attitude of the staff. There were no apologies or attempts to accommodate customers after the cancellation of their bookings. This lack of empathy and understanding left a negative impression on customers.
In conclusion, while the business has some positive aspects such as its great location, beautiful terrace, and responsive staff, there are also negative aspects that need improvement. The lack of communication, poor service and hospitality, and disappointing attitude towards customers are areas that require attention in order to provide a better overall experience for patrons.
2024 / unitedkingdomlovers.uk
