The hotel is situated in the heart of Liverpool City Centre, making it convenient for guests to explore the city. It is also close to Lime Street station, providing easy access for travelers. Additionally, there is a (free for guests) car park behind the hotel, which is useful for those arriving by car.
The staff at the hotel are described as superb, lovely, efficient, kind, helpful, and friendly. They provide excellent service and make guests feel welcome and well taken care of during their stay.
The rooms at the hotel are clean, comfortable, and well-presented. Guests have mentioned that the rooms have good showers, are serviced regularly, and provide amenities such as clean towels. Despite the exceptionally hot weather, the rooms are still described as comfortable.
The Brasserie at the hotel is highly recommended for its great value, decent range of options, and tasty, hot food. Both the main menu and pre-theatre offerings are praised for their quality. The restaurant has a lovely ambience and the staff are efficient and attentive.
In addition to accommodation and dining options, the hotel also has a garden at the front where guests can enjoy drinks in the sun. This outdoor space was a bonus for guests, allowing them to relax and unwind. The availability of a car park behind the hotel, free for guests, is also mentioned as a useful feature.
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