The hotel is described as modern with a pool and dining options. The rooms and suites are relaxed and clean. The staff are very nice, polite, and helpful, going above and beyond to ensure customer satisfaction. The serene environment and location are also highlighted.
Staff members such as Katie, Pretty, and Beverley are specifically mentioned for their exceptional service. They are described as very helpful, friendly, and going the extra mile to assist guests. Beverley, in particular, is praised for her cheerful demeanor and willingness to fulfill various tasks simultaneously for customer care.
The guest had a positive experience during their stay at the hotel. They found the rooms to be very clean and well-equipped with everything they needed. The staff members at reception and throughout the hotel were exceptional, providing excellent service and creating a welcoming atmosphere.
One issue mentioned in the review was a drainage problem in the hotel's car park, causing flooding after a heavy rain. This resulted in the guest having to walk through water to get to their car and driving home with soaking feet. Addressing this drainage issue could improve the overall experience for guests.
Based on the positive aspects highlighted in the review, such as the modern property, clean rooms, exceptional staff, and overall positive experience, it seems like a recommendation for this hotel would be warranted. The guest specifically mentioned that they would recommend the hotel, praising the staff for their great job.
2024 / unitedkingdomlovers.uk
