The hospital offers virtual clinics, patient advice services, and a vaccine study to protect babies from life-threatening infections. They also provide accessibility features and translation support on their website.
Patients can contact the patient advice service for compliments, help, or complaints. Complaints can also be directed to the Chief Executive via email. The hospital is actively working towards achieving accessibility regulation compliance.
The NHS Trust was formed on 1 July 2018 through a merger of two hospital trusts. It covers all NHS hospitals in Colchester, Ipswich, Clacton, Halstead, Harwich, Felixstowe, and Aldeburgh.
Patients have praised the hospital for its clean and well-presented environment, excellent service, well-trained and professional staff, and quick service. They have also mentioned positive experiences with clinicians and staff during their visits.
Patients have suggested reorganizing the hospital to address time wasters and crisis situations, as well as allocating a larger budget for specific needs. They have also mentioned difficulties in finding parking spaces and experiencing wait times during peak hours.
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